Delete Your AgentVue Account or Data

Delete your whole account

1. Open AgentVue and sign in.
2. Go to Account in the bottom tab bar.
3. Scroll to Delete My Account and tap it.
4. Confirm. Your account is closed immediately and you are signed out.

Your account and everything in it are held for 14 days, so a deletion made by mistake can be undone from the link in the confirmation email. After 14 days the data below is erased permanently and cannot be recovered by you or by us.

Delete specific data without closing your account

You do not have to delete your account to remove your records. Inside AgentVue:

• Listings — open a listing and tap Remove. Its photos are deleted with it.
• Contacts and leads — open a contact and tap Remove.
• Income and expenses — open the entry and delete it.
• Open house check-ins — delete the visitor record from the listing.
• Push notifications — turning notifications off in Account deletes the device token.

These deletions are immediate and permanent. If you want something removed that you cannot remove yourself, email [email protected] and we will do it for you.

What is deleted

When an account is permanently erased, all of the following go with it:

• Your name, email address and phone number
• Every contact and lead in your pipeline, including their details and your notes
• Every listing, and every photo you uploaded to it
• Income, expense and commission records, and CMAs
• Open house check-ins collected on your behalf
• Your agent website and any leads captured through it
• Device tokens used to send you push notifications
• Your sign-in credentials and two-factor enrolment

What is kept, and for how long

Two things can outlive the account, and only because someone else is obliged to hold them:

• Billing and payment records — invoices, amounts and dates. These are held by our payment processors (Stripe for web subscriptions, Google Play and Apple for in-app subscriptions), which retain transaction records to meet their own tax and accounting obligations. They sit with the processor rather than in AgentVue, and contain none of your listings, contacts or business records.
• Encrypted database backups — a deleted account can persist inside a backup until that backup is rotated out on its normal cycle, after which it is gone from those as well. Backups are not accessible to anyone in day-to-day use and are never used to restore a deleted account.

Nothing else is retained, and none of it is used for any purpose once your account closes.

If you cannot sign in

Email [email protected] from the address on the account and ask us to delete it. A real person reads every message, and we reply within one business day. We will confirm before anything is erased.